Contacting coubic support

Contacting Coubic Support

Support Options

Your access to support depends on the type of account you have. See the chart below.

Knowledge Base
Email Support
(Monday - Friday)
Chat Support
(Monday - Friday)
Phone Support
(Monday - Friday)
Free Users ✔︎ ✔︎
(2 ~ 3
business days)
Paid Users ✔︎

(1 business day) 

( Within
30 minutes )


Self-Service Knowledge Base

You can access to knowledge base pages from here. 

Email Support

You can send inquiries to our support team from here.

Chat Support

To get help and access our Customer Success team, just login to your account and click on the Get Help in the bottom right corner.


Phone support

To use phone support, you need an additional contact even if you are paid user. Please contact our customer success team via email or chat then we'll inform you how to contact it.

How long does it take to receive response?

We have team members in Japan and work-days are Monday through Friday (9:00 AM to 6:30 PM JST). If you contact us on the weekend,  we will respond to you just as soon as we are back in the office.


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